Here are the FRUSTRATING problems we HELP CLIENTS solve:
Our customer experience scores (based on customer satisfaction, net promoter or effort surveys) are lower than we'd like
Our service team / call center isn't delivering consistent experiences to our customers
Sales & Marketing
Our team isn't generating enough leads for sales to follow up on
Our sales team isn't generating enough revenue
Our department can't continue to operate in the same manner if we are to be successful
We need assistance in developing strategies and tactics to help grow our company
Engaging with us is relatively risk-free.
That's Because YOU CAN STOP AFTER ANY PHASE.
Once we identify that we're a good match, we'll work with you to develop a blueprint (roadmap) to help you achieve your desired results. From there, you'll have the option to either hire us or implement your blueprint internally. This gives clients peace of mind in knowing that they won't have to sign off on super-expensive proposals just to engage with us.
The Certified Customer Experience Professional (CCXP) designation is for practitioners who are recognized for their expertise and skill in defining standards and best practices for the industry. The certification, is administered by the Customer Experience Professionals Association —a global non-profit organization dedicated to the advancement of customer experience management practices.